Professional Advice Disclaimer
This site is not intended to replace medical, health, or psychological/counselling advice or care. Cleansing can be challenging for some people. By signing up to a Sol Cleanse you agree that you are of sound health – including but not limited to physical, medical, psychological, and emotional – to be able to complete the program, product, or service that you have signed up for. If you have any concerns about your ability to undertake a product, service, or programme with Sol Cleanse it is your responsibility to consult with your primary health care provider before purchasing our products.
Customer Service Policy
Sol Cleanse is committed to bringing you a high quality product and customer service. All attempts are made to keep products, services, and pricing accurate on the internet. If for any reason Sol Cleanse is not able to provide you with the product or service that you ordered, at a time that you requested, or for the price that you ordered it at, you will be offered alternatives. If these do not satisfy, you will receive a full refund. We are committed to continual improvement, so we welcome any feedback about our products and services.
Changes to Orders Policy
Any changes to orders, delivery locations or delivery dates must be made at least 24 hours prior to the delivery date on your order. Please send all changes through to [email protected] We begin pressing orders at 4:30am on the day of your delivery so the team is busy in the kitchen and thus our email account is not manned 24/7.
The responsibility is on the customer to provide accurate delivery advice. The following items need to be guaranteed by the customer to ensure our delivery drivers can safely deliver your cleanse:
- A delivery address where the parcel can be accepted between 4pm – 10pm on your delivery day OR detail a safe, weather protected place on your property for our driver to leave your order. Please give us as much information as you can for your delivery location including directions to access your building. This must be detailed in the ‘delivery notes’ section at checkout, and Sol Cleanse does not accept responsibility for stolen or damaged parcels once delivered to your property.
- A working phone number so that our driver can call you in the event that they have an issue with delivery.
- Please plan accordingly, make sure you are available to receive your cleanse the courier is able to reach your address (no locked gates etc).
- Please understand that with many deliveries, traffic, unpredictable road conditions, etc. there may be a delay in times, but we do strive to have all cleanses delivered on time.
*We will need to know by 12pm Sunday for a Monday delivery date and by 12pm Wednesday for a Thursday delivery date if you wish to change your delivery location. We cannot make changes after this time as we send our delivery information to our courier service.*
In the event that the above information is not clearly given and our driver can not deliver the order, the order will be taken back to our kitchen in Currumbin and the responsibility is on the customer to arrange pick up. The delivery fee will not be refunded.
Pick Up Policy
There is no fee for pick up. Pick up is STRICTLY only available between 3 – 3.30pm on your selected delivery date. Pick up is from 6/3 Villiers Drive, Currumbin Waters. To use this option please enter your post code as 1111 at the checkout.
Sol Cleanse will only offer refunds if orders are cancelled at least 2 business days prior to delivery. Sol Cleanse does not offer refunds once product has been made or delivered to the customer due to the shelf life of our products. In the event that there is an issue with the quality of your order, Sol Cleanse will remake the order and send it out as a replacement.
Transactions will be made in Australian dollars
Sol Cleanse respects your privacy. Your information is kept securely, and is used only for your order, to provide you with newsletters, and to help your shopping experience to be easier and more personalised. Your information will not be passed on to a third party.
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All information and data supplied on this website is intended for informational purposes only. It is not intended to diagnose, treat, cure or prevent any health problems – nor is it intended to replace the advice of a qualified medical practitioner. Always consult your physician or qualified health professional on any matters of concern. Sol Cleanse intends for all information and data in this site to be accurate and reliable, however due to the nature of the information and data, you expressly agree that using this site and Sol Cleanse services is at your sole risk.
Limitation of liability
Sol Cleanse, it’s directors, employees, contractors, successors, subsidiaries, distributors, affiliates or third party expressly disclaims liability for any product, service or information contained within this website, and programme, be it direct, indirect, consequential, special, exemplary, or other damages arising out of the use, or misuse of this site and associated services.
We are committed to continuous improvement, and treat all feedback seriously. If you have any complaints, compliments or suggestions that you can give us so we can improve our service we will be very grateful. It is our goal to be able to provide you with the best service possible. Please email us at [email protected]