By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. Sol Cleanse reserves the right, at any time, to modify, alter, or update the Terms of Use, and website content. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
Professional Advice Disclaimer
This site is not intended to replace medical, health, or psychological/counselling advice or care. Cleansing can be challenging for some people. By signing up to a Sol Cleanse you agree that you are of sound health – including but not limited to physical, medical, psychological, and emotional – to be able to complete the program, product, or service that you have signed up for. If you have any concerns about your ability to undertake a product, service, or program with Sol Cleanse it is your responsibility to consult with your primary health care provider before purchasing our products.
01. Customer Service Policy
Sol Cleanse is committed to bringing you a high quality product and customer service. All attempts are made to keep products, services, and pricing accurate on the internet. If for any reason Sol Cleanse is not able to provide you with the product or service that you ordered, at a time that you requested, or for the price that you ordered it at, you will be offered alternatives. If these do not satisfy, you will receive a full refund. We are committed to continual improvement, so we welcome any feedback about our products and services.
Email Support
info@solcleanse.com
Monday to Friday: 9:00 am - 3:00 pm AEST
Saturday & Sunday: Closed
Changes to Orders Policy
Any changes to existing orders, delivery locations or delivery dates must be made at least 48 hours prior to the delivery date on your order. Please send all changes through to info@solcleanse.com by the cut-off time. We begin pressing orders at 4:30 am on the day of your delivery so the team is busy in the kitchen and thus our email account is not manned 24/7.
Cut-off Times for Order Changes - Gold Coast & Sydney:
Monday: Friday 3:00 pm
Wednesday:Monday 3:00 pm
Friday: Wednesday 3:00 pm
Cut-off Times for Order Changes - Melbourne:
Monday: Friday 3:00 pm
Thursday: Tuesday 3:00 pm
Refunds will not be available for cancellations made after this time.
Please note, you can still place new orders on the website up until the night before your chosen production date, unless sold out prior.
02. Delivery Policy
The responsibility is on the customer to provide accurate delivery advice. The following items need to be guaranteed by the customer to ensure our delivery drivers can safely deliver your cleanse:
- A delivery address where the parcel can be accepted between 3pm – 10pm on your delivery day OR detail a safe, weather protected place on your property for our driver to leave your order. Please give us as much information as you can for your delivery location including directions to access your building. This must be detailed in the ‘delivery notes’ section at checkout, and Sol Cleanse does not accept responsibility for stolen or damaged parcels once delivered to your property.
- A working phone number so that our driver can call you in the event that they have an issue with delivery.
- Please plan accordingly, make sure you are available to receive your cleanse the courier is able to reach your address (no locked gates etc).
- Please understand that with many deliveries, traffic, unpredictable road conditions, etc. there may be a delay in times, but we do strive to have all cleanses delivered on time.
*We will need to know by 12pm Sunday for a Monday delivery date, by 12pm Tuesday for a Wednesday delivery date, by 12pm Wednesday for a Thursday delivery date and by 12pm Thursday for a Friday delivery date if you wish to change your delivery location. We cannot make changes after this time as we send our delivery information to our courier service.*
In the event that the above information is not clearly given and our driver can not deliver the order, the order will be taken back to our kitchen and the responsibility is on the customer to arrange pick up. The delivery fee will not be refunded.
03. Pick Up Policy
Currumbin (Gold Coast) Pick up details
Free pick up is available from our kitchen strictly between 3:00 - 3:30pm on your selected production date. Our address is Unit 6/3 Villiers Dr Currumbin Waters (down the driveway next to the landscape supplies on the right as you turn into Villiers Dr).
Marrickville (Sydney) Pick up details
Free pick up is available from our kitchen strictly between 3:00 - 3:30pm on your selected production date. Our address is 16/49 Carrington Road, Marrickville, NSW, 2204.
04. Refund Policy
Sol Cleanse will only offer refunds if orders are cancelled at least 2 business days prior to delivery. Sol Cleanse does not offer refunds once product has been made or delivered to the customer due to the shelf life of our products. In the event that there is an issue with the quality of your order, Sol Cleanse will remake the order and send it out as a replacement.
05. Currency
Transactions will be made in Australian dollars.
06. Disclaimer
All information and data supplied on this website is intended for informational purposes only. It is not intended to diagnose, treat, cure or prevent any health problems – nor is it intended to replace the advice of a qualified medical practitioner. Always consult your physician or qualified health professional on any matters of concern. Sol Cleanse intends for all information and data in this site to be accurate and reliable, however due to the nature of the information and data, you expressly agree that using this site and Sol Cleanse services is at your sole risk.
07. Limitation of liability
Sol Cleanse, it’s directors, employees, contractors, successors, subsidiaries, distributors, affiliates or third party expressly disclaims liability for any product, service or information contained within this website, and programme, be it direct, indirect, consequential, special, exemplary, or other damages arising out of the use, or misuse of this site and associated services.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Use of this site constitutes acceptance of our Terms of Use. Copyright 2013 by Sol Cleanse, All rights reserved.
08. Subscription Terms & Conditions
Sol Cleanse offers a subscription service on cleanses, juice and fresh food packs. We deliver until you tell us not to. You can adjust your subscription* depending on which subscription term you sign up to. The minimum term is 12 months.
The cut-off time for subscription adjustments (pauses, cancellations, order restarts and address changes), is 4 days prior to your delivery date. On this date your payment will be deducted from your nominated payment account.
- Bi-annually subscriptions: biannual subscribers receive their order every 180 days.
- Quarterly subscriptions: quarterly subscribers receive their order every 90 days.
- Monthly subscriptions: monthly subscribers receive their order every 30 days.
- Fortnightly subscriptions: fortnightly subscribers receive their order every 14 days.
- Weekly subscriptions: weekly subscribers receive their order every 7 days.
Subscription Delivery
- You must live in our delivery areas to order.
- Please take care when specifying your delivery address.
- Delivery windows vary by location but generally take place between 3-10pm on production days.
- If you will not be home please leave specific delivery instructions on the checkout page for our drivers to follow.
- Ownership of the products will transfer to you once we have delivered in accordance with your delivery instructions.
- We cannot commit to a smaller delivery window. We will try to accommodate, but cannot guarantee special requests.
- A delivery fee of $19 applies to all orders.
Subscription Services
When you place an order for a subscription with us, you enter into an agreement to receive the product on an ongoing basis, and a minimum term of 12 months. You will be charged for your initial order upon completing the initial transaction on the site. Subsequent recurring orders will be charged following the relevant order cut-off, without further authorisation from you, unless you have cancelled or otherwise modified your subscription or delivery preferences as outlined in these Terms and Conditions. Your order may not be fulfilled if your payment fails and you do not provide an alternate payment method.
By subscribing to the subscription service, you are agreeing to receive our product on an ongoing basis, or until cancelled by you or us as set out in these Terms and Conditions. The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and the customer login area of the site.
You can cancel, pause, and otherwise amend your subscription at any time without the need to receive further products from us provided that your adjustment request is received by emailing our customer care team. You will not be charged a cancellation fee, however if you cancel your subscription within the first 3 billing cycles or first 3 months period of your term, you will be charged the full price amount of your nominated product. You can re-subscribe at any time following your cancellation.
We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision.
Subscription Management
Subscription cancellation and adjustment requests must be received by contacting our customer care team by emailing info@solcleanse.com.
The cut-off for subscription adjustments (including pauses, cancellations, order restarts, address and box type changes) are as follows:
- Updates to your account must be submitted the week prior to your next delivery and no later than the 4 day cut off window.
- If you cancel your subscription after the cut-off date in the week of your delivery, you will be charged for and receive the subsequent delivery before your subscription ceases.
09. Promotional Terms & Conditions
Current Promotions
Cooler Bag for $59 with each Cleanse or Whole Food Pack purchase.
Offer available from 11am AEST 13 March 2024 while stock lasts. Available to residents within our kitchen delivery areas only. The discount automatically applies when a 1, 3 or 5 day Cleanse Program or Organic Whole Food Pack is added to the cart with the Cooler Bag. One discounted Cooler Bag per cleanse or food pack purchase.
Win a 3-day Cleanse & Cooler Bag for you and a friend
Entry is open to Australian residents who reside within our kitchen delivery areas only. A full list of our delivery postcodes can be found here. To enter, the Entrant must participate in the competition requirements outlined in our Instagram Post during the competition period beginning 10:30 am AEST Wednesday 13 March 2024 and concluding 8 am AEST Monday 18 March 2024. The Giveaway winner will be notified by DM on Monday 18 March 2024 and will receive 2 x 3-day Cleanse Program of their choice, plus 2 x Cooler Bags. Price must be redeemed within 1 month. The competition is a game of chance. Entries received outside of the Competition Period or do not meet entry requirements will not be eligible to win. The competition is not affiliated with Instagram or Facebook.
10. Continuous Improvement
We are committed to continuous improvement, and treat all feedback seriously. If you have any complaints, compliments or suggestions that you can give us so we can improve our service we will be very grateful. It is our goal to be able to provide you with the best service possible. Please email us at info@solcleanse.com.
